Organizing your help center with collections is a great way to better guide your customers to articles that will help them.
A collection is a group of articles in your help center that are related by topic. Collections can be organized into categories, like "Getting Started" or "FAQs", or they can be arranged around specific topics or themes like "User and Access Management".
Collections are a great way to group articles together for easy discovery by customers looking for certain types of information. For example, if you have an article about how to add a new user, you could include it in the "User Management" collection so that when someone searches for "user management", they'll also see that article. This way, you're helping them find what they're looking for quicker!